BUS 365 Week 8 Quiz – Strayer
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Quiz 7 Chapter 10
Enterprise Information Systems
Multiple
Choice
1.
Typically, as business strategies and technologies changed, older legacy systems were:
a)
modified repeatedly and patched to the point where they just could not be
modified anymore.
b)
immediately replaced with the latest software, hardware, and network
technologies
c)
gradually replaced with cloud computing solutions.
d)
interfaced with newer information technologies so they could exchange data
without limitations.
2.
Enterprise systems are integrated ISs that support core business processes and
functions. How is integration
achieved?
a)
Integration is achieved by connecting wired and wireless computer networks so
they can share applications.
b)
Integration is achieved by outsourcing to vendors that replace stand-alone ISs
with a single IS.
c)
Integration is achieved by linking databases and data warehouses so they can
share data.
d)
Integration is achieved by using cloud computing.
3. The
greatest challenges when implementing enterprise systems are due to _____.
a) the
technologies
b)
vendors
c)
process and change management
d)
end-users
4. Under
Armour Inc., the originator of performance apparel, was having had sharp spikes
in orders. The company reduced the cost and effort of their order fulfillment
process by replacing manual processes with __________ that provide data about
resource availability and delivery dates.
a)
available-to-promise (ATP) capabilities
b)
enterprise systems
c)
information silos
d)
customer relationship management (CRM) capabilities
5. Enterprise systems help managers and
companies improve their performance by enabling them to __________.
a)
distribute data and periodic reports via e-mail internally to authorized users.
b)
seamlessly share real-time data internally among departments and with external
business partners.
c)
consolidate data stores into a central data repository.
d)
outsource business processes to SaaS vendors and eliminate waste.
6. Prior
to selecting and implementing an ERP or other enterprise system, it’s essential
that a company identify the _____.
a)
problems to be solved
b) goals
to be achieved and type of support the IS is to provide
c)
problems to be solved, goals to be achieved, and type of support the IS is to
provide
d) cost
of implementation and maintenance
7.
__________ is the ability to thrive in a changing environment, which can be
achieved by streamlining processes for quick response.
a)
Agility
b)
Scalability
c)
Reengineering
d)
Collaborative planning
8.
__________ are commercial software packages that integrate business processes,
including supply chains, manufacturing, financial, human resources, budgeting,
sales, and customer service.
a) CPFR
systems
b) ERP
systems
c) KM
systems
d) SCM
software
9.
__________ help organizations identify, select, organize, disseminate,
preserve, and share information and expertise.
a) CPFR
systems
b) ERP
systems
c) KM
systems
d) SCM
software
10. With
__________, suppliers and
retailers collaborate in planning and demand forecasting in order to ensure
that members of the supply chain will have the right amount of raw materials
and finished goods when they need them.
a) CPFR
systems
b) ERP
systems
c) KM
systems
d) SCM
software
11.
Which is not one of the reasons why companies might need to migrate from legacy
systems to enterprise systems?
a)
Legacy systems have high maintenance costs.
b)
Monolithic legacy architectures are inflexible.
c)
Legacy systems are hardwired by predefined process flows making integration
with Internet-based apps difficult or impossible.
d)
Enterprise systems require retraining of end users whose productivity will slow
initially as they adjust to a new way of doing their jobs.
12.
Characteristics of enterprise systems include all of the following except:
a)
Because of their complexity, enterprise systems are leased or licensed from
vendors and customized with support from IT personnel who are familiar with
their company's business processes.
b) There
is a trend toward ERP as a service,
which is increasing.
c)
Enterprise systems automated existing business processes to minimize disruption
and training costs.
d) To
simplify and reduce the high cost of the ERP software selection process, there is
an annual ERP Vendor Shootout to help
ERP selection teams at companies with manufacturing, distribution, or
project-oriented requirements.
13. Each
of the following describes ERP systems except:
a) ERP
apps interface with business partners through a B2B gateway, but cannot
interface with legacy apps.
b) From
a technology perspective, ERP is the software infrastructure that links an
enterprise’s internal apps and supports its external business processes.
c) ERP
apps are modular, and the modules are integrated with each other to expand
capabilities.
d)
Departments can easily stay informed of what’s going on in other departments
that impact its operations or performance.
14.
Business-to-business integration (B2Bi) is vital for efficient and accurate
flow of data across internal ISs and external business partners. B2Bi and
secure data exchange over the Internet is done through __________.
a)
wireless routers
b) B2B
gateways
c) data
sources
d)
enterprise application integration (EAI) middleware
15. Why
are ERP systems strategic weapons for
food manufacturers?
a) The threats and potential costs associated with food
safety have decreased because of data transparency.
b) ERP
systems have lowered global barriers to entry into the food industry.
c) ERP
systems are needed for controlling costs, managing inventory, and meeting
government regulations given the food industry’s margin pressures.
d) ERP
systems are needed to monitor competitors’ business practices and quickly
respond to them.
16.
Typically, how are ERP systems acquired?
a) By
purchasing or leasing packaged software
b) Built
in-house
c) Built
with proprietary software
d)
Custom built by consulting companies and vendors
17. What
is the first step toward becoming an agile
manufacturer?
a)
Reengineer financial business processes
b)
Develop the means to monitor the marketplace
c)
Develop new products and services for current and prospective customers
d)
Implement inventory tracking systems
18.
Lessons learned from ERP failures include each of the following except:
a)
Several of the best companies have suffered devastating consequences from ERP
failures that had led to multi-million dollar losses, bankruptcy, or lawsuits.
b) Most
often, ERP failures are eventually fixed and remain in use, which gives the
false impression that the ERP was successful from the start.
c) The
success—as well as failure—of ERP depends on organizational and technological
factors that occur prior to, during, and after the implementation.
d)
Vendor blogs, white papers, and YouTube posts are good sources of objective
data for selecting a compatible ERP solution.
19.
Despite potential benefits, not all companies invest in ERP if they cannot meet
requirements or overcome the challenges. Which of the following is not one of
those requirements or challenges?
a)
Applications must be tightly aligned with well-defined and designed business
processes.
b)
Initial costs to purchase or lease and set up the ERP are very low, but
maintenance might be extremely high.
c)
Selecting the appropriate ERP is time-consuming, complex, and expensive.
d) Apps
may be too complex for employees to use correctly to improve efficiency and
ROI.
20.
Consumer product and retail industries lose about $40 billion annually, or 3.5
percent of their sales, due to __________.
a) fraud
b)
compliance failures
c)
supply chain inefficiencies
d) quality
control failures
21.
Supply chains involve three main flows. Which of the following is not one of
those main flows?
a)
financial flow
b)
resource flow
c)
information flow
d)
material or product flow
22.
Products that are returned make up what is called the __________.
a)
reverse supply chain
b)
return logistics
c)
backflow
d)
reorder fulfillment
23.
Accounting, inventory management, and shipping are part of order fulfillment
and referred to as __________ operations.
a)
back-office
b)
customer-facing
c)
front-office
d)
logistics
24.
Efficient, effective supply chains are fully dependent on SCM software, which
depends on __________.
a) EFT
b) ERP
c)
up-to-date and accurate data
d) RFID
25. The
concept of an on-demand enterprise is
based on the premise that manufacturing or service fulfillment operations will
start only after an order is received. This approach is referred to
as__________.
a)
produce-to-stock
b)
build-to-order
c) JIT
d)
safety stock
26. The
most common solution to supply chain uncertainties is to build inventories or __________ as
insurance.
a)
safety stock
b)
stockouts
c)
continuous replenishment
d)
restocking
27.
__________ is a supply chain relationship in which a vendor continuously
monitors the inventory of a retailer or distributor and automatically
replenishes their inventory when levels hit the re-order point.
a)
Safety stock
b)
Stockouts
c)
Continuous replenishment
d)
Bullwhip effect
28.
Variability in demand in the supply chain is amplified as orders move up the
supply chain. This phenomenon is called __________.
a)
market shifts
b) the
bullwhip effect
c)
continuous replenishment
d)
demand forecasting
29.
Supply chain collaboration can increase profit margins by as much as __________
percent for supply chain partners, which is a significant improvement.
a) 3
b) 6
c) 9
d) 12
30.
__________ is a set of data-driven business processes designed to improve the
ability to predict and coordinate with supply chain partners.
a) B2B
e-commerce
b)
Continuous replenishment
c)
Collaborative planning, forecasting, and replenishment (CPFR)
d)
Vendor managed inventory (VMI)
31. Data
transfer between companies is done using __________, whichis a communication
standard that enables the electronic transfer of routine documents, such as
purchase orders, between business partners.
a) RFID
b)
collaborative planning, forecasting, and replenishment (CPFR)
c)
vendor managed inventory (VMI)
d) electronic data interchange (EDI)
32.
Attracting and acquiring new customers is estimated to costs banks roughly
__________ per new customer.
a) $10
b) $25
c) $50
d) $100
33.
Retaining customers that generate revenues in excess of the costs of customer
service, returns, promotional items, and the like are critical; and are the
underlying reason for __________.
a) EDI
b) ERP
c) CRM
d) SCM
34. What
is the purpose of frequent purchase programs offered by airlines, supermarkets,
credit card issuers, retailers, casinos, and other companies?
a) To
track customers for CRM purposes
b) To
build customer loyalty to improve financial performance
c) To
deter customer attrition
d) All
of the above
35.
According to the loyalty effect, a
five percent reduction in customer attrition can improve profits by as much as
__________ percent.
a) 5
b) 10
c) 15
d) 20
36. Apple’s iPhone and iPod are best examples of
__________ business strategies because demand was so high that many customers
were even willing to camp out on sidewalks to guarantee getting one on the day
of their releases.
a)
customer-centric
b)
product-centric
c)
upselling
d)
cross-selling
37.
Which is not a characteristic of CRM?
a) CRM is an enterprisewide effort to
acquire and retain profitable customers.
b) An
objective of CRM is to retain all customers through excellent and personalized
customer service and perks.
c) CRM
focuses on building long-term,
sustainable customer relationships for the purpose of increasing the company’s
profitability.
d) CRM
is basically a simple idea, which is to treat
different customers differently according to the current or potential
value to the company.
38.
There have been many CRM failures reported in the media. Major issues relating
to CRM failures include each of the following except:
a)
Customers rejecting loyalty programs or attempts to build loyalty.
b)
Failure to identify and focus on specific business problems that the CRM can
solve.
c) Lack
of active senior management sponsorship.
d)
Trying to automate a poorly defined business process in the CRM implementation.
39.
Harrah’s Entertainment Inc. treats its customers differently. The more a
customer spends in a casino, the more rewards the customer gets. Harrah’s
analyses customer data and assigns a value to each customer based on the
results of __________.
a)
customer segmentation
b)
payoff ratios
c) NPV
d) data
mining
40.
Knowledge management is an important enterprise system for each of the
following reasons except:
a)
Forrester Research and IBM estimated that up to 85 percent of a company’s knowledge is not stored in databases.
b)
Knowledge is dispersed in social media, e-mail,
texts, intranets, and on individual computers and mobile devices.
c)
Knowledge typically is highly structured and needs to be shared.
d)
Knowledge is much more valuable than data and information, but it’s more
ephemeral.
41.
Which of the following statements about knowledge management systems (KMS) is
false?
a) KMSs
help an organization cope with rapid change and downsizing by making expertise
of the organization’s human capital widely accessible.
b) KMS
are being built, in part, from increased pressure to maintain a well-informed, productive workforce.
c) With
a KMS, an organization is able to capitalize on the knowledge and experience of
employees worldwide.
d)
Knowledge is structured to increase its
42.
__________ are interactive systems used by employees to find and connect with
colleagues who possess the expertise needed to solve specific, critical
business problems quickly.
a)
Knowledge systems
b)
Expert location systems (ELSs)
c)
Expert systems
d)
Electronic document management systems
43.
__________ systems support the search for and sharing of organizational
expertise, decision making, and collaboration at the organization level
regardless of location.
a) KM
b) ERP
c) CRM
d) SCM
44.
Which is an example of knowledge?
a) A map
giving detailed driving directions from one location to another.
b) An up-to-the-minute traffic bulletin along the
freeway that indicates a traffic slowdown due to construction.
c)
Awareness of an alternative, back-roads
route to avoid traffic and construction in order to reach a destination as
quickly as possible.
d) All
of the above.
45. Why
does a functioning KMS have a cyclical life cycle?
a)
Knowledge is continually being created and that new knowledge must be placed in
context and stored so that it is actionable.
b)
Knowledge has a short useful life span and needs to be replaced.
c) As
knowledge bases increase in size, they become less useful because the knowledge
cannot be disseminated effectively.
d)
Knowledge tends to be categorized incorrectly initially, and needs to be
refined to become useful.
True/False
46. The
payoff from the implementation of an SAP ERP at Under Armour was an increase in
its top line--growth in sales--and
bottom line--growth in net income.
47.
Enterprise systems allow workers to access and analyze real-time information
and transaction processes across the entire organization.
48. A
limitation of enterprise systems is that finance processes cannot be totally automated.
49. SCM
is the software infrastructure that links an enterprise’s internal applications
and supports its external business processes.
50. CPFR
is a set of data-driven business processes designed to improve the ability to
predict and coordinate with supply chain partners.
51. In a survey conducted by Food Engineering magazine,
the top concern of the agri-food industry was food safety in large part because
worldwide distribution systems have increased the risk and range of contaminated
food entering the food supply.
52.
Organizations are implementing CRM systems to meet requirements
of the Bioterrorism Act and other regulations for accurate record keeping.
53.
Database vendors such as Oracle and IBM are also enterprise system vendors.
54. The
journey that a product travels starting with raw material suppliers onto
manufacturers or assemblers, then forward to distributors and retail sales
shelves and ultimately to customers is its product life cycle.
55. The
most common solution to supply chain uncertainties is to build inventories or safety stock as insurance, but that can
cause the bullwhip effect in the supply chain.
56. CPFR
systems generate demand forecasts for a planning period, such as a quarter,
month, or week.
57.
According to management guru Peter Drucker, “Those companies who know their
customers, understand their needs, and communicate intelligently with them will
always have a competitive advantage over those that don’t."
58. CRM
software enabled Travelocity to analyze clickstream data and discover how
customers use their Web site. This information is leveraged to provide
meaningful personalized messages in real-time, that is, while customers are
using the site.
59.
Having knowledge implies that it can be used to solve a problem, whereas having
information does not.
60. KM
systems are developed using communication and collaboration, and storage
and retrieval technologies.
Short
Answer
61.
Older information systems (IS), called __________, have been built with various
outdated technologies.
62. With
__________ systems, suppliers
and retailers collaborate in planning and demand forecasting in order to ensure
that members of the supply chain will have the right amount of raw materials
and finished goods when they need them.
63.
__________ systems help organizations identify, select, organize, disseminate,
and share information and expertise.
64. An
ERP interfaces with legacy applications through a(n) __________ layer.
65.
__________ connect the ERP in the enterprise to external business partners.
66. The __________ occurs when companies
significantly cut or add inventories because even small increases in demand can
cause a big increase in the need for parts and materials further down the
supply chain.
67. The
transfer of data and document between supply chain partners is done using
__________, whichis a communication standard.
68. CRM is an enterprisewide effort to
acquire and retain __________ customers.
69.
__________ is unstructured, and has strong experiential and reflective elements
that distinguish it from information.
70.
__________ are interactive and help employees find and connect with colleagues
who possess the expertise required for specific problems—whether they are
across the country or across the room— to solve specific, critical business
problems quickly.
Essay
71. List
and describe three types of enterprise systems.
72. Why
do companies migrate to enterprise systems from their existing legacy systems?
List and briefly describe three reasons.
73. Why
are ERP systems worth their cost? That is, how do companies justify ERP
investments?
74.
Identify and briefly describe the three types of flows in supply chains.
75.
Identify and discuss four of the steps in the order fulfillment process.
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